Sales & After Sales Services
Hemmersbach Robotics enables producers of robotic products to offer worldwide service to their clients. Many of the technologically leading companies in the robotics sector, do not have the size or capacity to provide worldwide sales and service to their clients. Mostly they are still limited to one country or region and have no experience or structure to meet the rapidly growing international demand for their products.
Our roots are in the provision of tailored service packages. We can offer you instant worldwide after-sales support for all projects and clients. The services reach from on-site repairs /off-site repair services, to call-center operations, SWAP logistics and spare part logistics.
Through our Hemmersbach Information System (HIS) we provide a best practice core-process application, allowing us to customize your service processes out of 700 pre-defined process-steps. This represents the highest possible level service of automation, providing you real-time transparency out of one system worldwide.
Hemmersbach Robotics as well acts as your exclusive reseller and handling agent for certain countries or regions, with SLA guaranteed reaction times for contact & follow-up. We are working with a train-the-trainer concept to build up a force of sales & service managers dedicated to your products. Client data is shared with you through a CRM system that can be interfaced with your IT-landscape. If required, we structure financing & insurance models for your clients to facilitate sales.